Shipping & Returns
Q: How long is does shipping take?
A: Shipping and delivery time is indicated under each product, please check the item ordered for the details. I work directly with several fullfilment centers, for items with customisations please allow up to2-4 weeks delivery, other items.
Q: Where does my order ship from?
A: As we work with several fulfilment houses, we usually either ship from the USA for North American Orders, and from Latvia for European Orders. Several custom items such as the laptop sleeves may be shipped from China.
Please note that all some countries require custom duties and taxes after the value of the order reaches a certain amount. Please contact your local authorities for more information. KatHawk.com is not responsible for customs duties and taxes except Swiss VAT.
Any orders that remain in customs in your country because the customer does not settle the customs duties will not be refunded unless returned to zella.ch. Any returns due to customs issues will be refunded minus additional shipping and handling fees.
Q: How long does it take to receive my order?
A: Some items (such as laptop sleeves) are made to order. All items go through a handling period before they are shipped out. They are usually made in 5 business days. If items are in stock, the order is usually shipped out within the next 2 business days.
Please contact me if you need an item urgently and we will see what we can do. Thanks!
Q: How much does shipping cost?
We ship all our items for a flat fee.
• Shipping to Europe costs 8 USD.
• Shipping to USA costs 6 USD.
• Shipping to all other countries is 9 USD.
We offer free shipping worldwide on all orders above 90 USD.
Q: How can I track the status of my order?
A: All our orders are sent with tracking information. The tracking number is sent to the e-mail address you purchased with.
Q: What are the payment options?
A: You can pay using the following: Visa, Mastercard, American Express, Discover and Apple pay. Please note that your order may be sent in several shipments. Thank you!