Q: How do I cancel my order?
A: If you would like to cancel your order, please send an email through to email@example.com. We will see what we can do.
Q: What is your return period?
A: We have a 14 day return policy for any reason. Please contact us at firstname.lastname@example.org with your order number and items you would like to return. Please ensure that the item is unused and its original packaging. Refunds will only be processed after quality check.
Received defective, damaged or broken items must be announced within 5 days of receiving this item. All subsequent claims will not be accepted.
Customized items usually cannot be returned..
Q: How do I return an item?
A: Please contact us at email@example.com with your order number and items you would like to return. All return costs are the customer’s responsibility. Please use a tracking service in order to guarantee that we receive it. We are not responsible for goods that are not received or poorly packed and received broken.
Q: How do I get a refund for the returned item?
A: Refund is processed within 30 days once item has been received and has met refund eligibility. Kindly note that shipping cost will be deducted from the returns. If your original order previously qualified for free shipping, but does not quality after a partial return, the shipping cost will be deducted.
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